Insurance Claim Assistance • Collision Repair
Collision Repair & Insurance Claim Help in El Paso, TX
Already have a claim number or just getting started? Westex helps document the damage, communicate with the adjuster, handle repair-related supplements and move the vehicle through the collision-repair process.
We work with all insurance companies while keeping you informed about what is happening with the repair.
All Insurance Companies • Independent Repair Shop • You Choose Where Your Vehicle Is Repaired
The Insurance Repair Process
How an Insurance Repair Works at Westex
- 01
Contact Westex
Call us or start by sending photos. If you already have a claim number, insurance company or adjuster information, have it available. If you have not filed yet, you can still contact Westex and we can explain what information will be useful as you get started.
- 02
Inspect & Document the Damage
We inspect the vehicle and document the visible repair needs. A complete repair assessment may require additional inspection or disassembly.
- 03
Coordinate With the Adjuster
When insurance is involved, Westex communicates repair information and documentation to the adjuster as the claim moves forward.
- 04
Disassemble & Document Additional Damage
Collision damage can extend behind exterior panels. If additional repair needs are discovered after disassembly, they are documented as part of the repair process.
- 05
Repair the Vehicle
Approved repair work moves through the appropriate body, structural and refinishing stages at Westex.
- 06
Final Review & Delivery
Once the repair is complete, the vehicle is checked and the completed work is reviewed with you before delivery.
Who Handles What
You Should Know Who Is Making Each Decision
Westex
- Inspects the vehicle
- Documents repair needs
- Communicates repair information with the adjuster
- Submits repair-related documentation and supplements
- Completes the authorized repair
- Keeps the customer informed about repair progress
Your Insurance Company
- Determines coverage
- Evaluates the claim
- Makes approval and payment decisions
- Applies policy terms and limits
- Determines applicable deductibles
- Handles total-loss and valuation decisions
You
- Choose your repair shop
- Provide available claim information
- Authorize the repair
- Review information related to your claim
- Ask questions when something about the claim or repair is unclear
Your Vehicle. Your Choice.
You Don't Have to Use the Shop on an Insurance List
Westex is an independent collision repair shop and works with all insurance companies.
In Texas, you have the right to choose the repair facility for your vehicle. Your insurance company may recommend a shop, but the decision is yours.
Hidden Damage & Supplements
Why the First Estimate Can Change
An initial estimate is based on the damage that can be identified at that stage of the repair. Once damaged panels and components are removed, additional collision damage may become visible.
When that happens, Westex documents the additional repair needs and, when insurance is involved, submits the information to the adjuster as a supplement.
A supplement does not necessarily mean something went wrong with the original estimate. It is a way to document repair needs discovered after more of the vehicle can be inspected.
Replacement Parts
Know What Is Being Proposed for Your Repair
Depending on the vehicle and repair, replacement components may include OEM, aftermarket or recycled parts.
Westex can explain which parts are being proposed for the repair and answer questions before they become part of the work.
In Texas, vehicle owners have the right to choose replacement parts. An insurance company is not required to pay more than a reasonable amount for repairs or parts, and policy terms and claim circumstances can affect what the insurer will pay.
Getting Started
Already Have a Claim? Bring What You Have.
If available, having a few pieces of information can help Westex get oriented quickly.
- Insurance Company & Claim NumberIf the claim has already been opened.
- Adjuster InformationName, phone number, email or other contact information if it has been provided.
- Accident PhotosAny photos you already have of the vehicle or scene.
- Police or Incident InformationReport number or documentation when applicable.
- Estimates or Claim DocumentsAny paperwork or electronic documents you already received.
You do not need to have everything before contacting Westex.
Rental & Towing Support
Need Help With Transportation or Getting the Vehicle Here?
Rental
Westex can help coordinate rental arrangements when needed. Insurance coverage for a rental vehicle depends on the policy and claim.
Towing
Westex can help coordinate towing when needed. Insurance coverage for towing depends on the policy and claim.
FAQ
Insurance Repair Questions
- Do you work with my insurance company?
- Yes. Westex works with all insurance companies and communicates with the adjuster on repair-related information and documentation throughout the claim.
- Do I have to use the shop my insurance company recommends?
- No. In Texas, you can choose the repair facility for your vehicle. An insurance company may recommend a repair shop, but the choice remains yours.
- What if I haven't filed the claim yet?
- You can still contact Westex. We can explain what repair information will be useful as you get started. Coverage and claim decisions remain between you and your insurance company.
- What is a supplement?
- A supplement documents additional repair needs discovered after the original estimate or repair assessment. This can happen after damaged components are removed and previously hidden collision damage becomes visible.
- What about my deductible?
- Whether a deductible applies and the amount depend on the type of coverage and the claim. The deductible is established by the insurance policy, not by Westex. If you are unsure what applies to your claim, confirm it with your insurance company.
- What if the insurance company says my vehicle is a total loss?
- The insurance company makes the total-loss and valuation decision. If that happens, questions about the valuation or settlement should be addressed with the carrier. Westex does not determine whether your vehicle is a total loss.
- Can Westex help with a rental car or towing?
- Westex can help coordinate rental or towing arrangements when needed. Whether insurance pays for those services depends on the policy and claim.
Start Your Insurance Repair
Already Have a Claim Number? You're Ready to Start.
Send photos or call Westex and have your insurance information available if you already have it. We'll review the damage, explain the repair process and help coordinate the repair side of the claim with your adjuster.
Don't have a claim number yet? You can still contact us.