Terms & Conditions

These Terms & Conditions govern your use of the Westex Auto Collision website and the online features, forms and communications associated with the website.

By using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

These website terms do not replace any separate estimate, repair authorization, work order, invoice, written warranty or other agreement associated with an actual vehicle repair.

The Westex website is provided to give visitors information about our business and services and to allow users to contact the shop, submit inquiries, provide vehicle information, start an estimate request and use other available website features.

When using the website, you should not:

• interfere with the operation or security of the website
• attempt to gain unauthorized access to website systems or accounts
• submit information you know is false or misleading
• use website forms or communication tools for unlawful, fraudulent, abusive or malicious purposes
• upload files, photographs or other content you do not have the right to provide

Westex may restrict access to website features when reasonably necessary to protect the website, business, systems or other users.

Information, photographs and files submitted through the website can help Westex understand the visible condition of a vehicle and determine an appropriate next step.

An online submission, photograph or initial communication does not by itself constitute a final repair estimate, complete repair plan or authorization to perform repairs.

The full repair needs may change after an in-person inspection, measurements, diagnostics, disassembly, parts research or the discovery of hidden damage.

Any actual estimate or repair scope is subject to the terms provided with the applicable estimate or repair documentation.

Submitting a website form, uploading photographs or contacting Westex does not automatically authorize Westex to begin repairs.

Authorization for vehicle repairs is handled separately through the applicable repair documents, approvals or other authorization process used for the specific repair.

The scope of authorized work, pricing and other repair-specific terms are governed by those repair documents rather than these website Terms & Conditions.

Westex works with all insurance companies and may communicate repair-related information and documentation to an insurance company, adjuster or other party involved in a customer's claim when appropriate.

Westex does not determine insurance coverage, policy benefits, deductibles, liability, claim valuation or whether an insurance company will approve or pay a particular amount.

Insurance decisions remain the responsibility of the insurance company under the applicable policy and claim.

Amounts due for an actual vehicle repair are governed by the applicable estimate, repair authorization, invoice or other repair documentation.

Payment requirements, amounts, timing and accepted methods may vary depending on the repair and are not established by these website Terms & Conditions.

Questions about payment for a particular repair should be directed to Westex.

Westex provides a lifetime written guarantee on completed repairs according to the terms of the written warranty provided with the repair.

Specific coverage, conditions, limitations and other warranty terms are governed by that written warranty.

Information on this website is intended to explain the warranty generally and does not replace or modify the written warranty.

View Warranty Information

If you provide consent to receive text messages from Westex Auto Collision, the messages you receive will depend on the type of communications you selected or requested.

Messages may include communications such as:

• responses to inquiries
• estimate-related communications
• appointment information
• repair or service communications
• customer-service messages
• promotional messages only when separate marketing consent has been provided

Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of text messages. You may reply HELP for assistance or contact Westex using the contact information listed on this page.

Wireless carriers are not responsible for delayed or undelivered messages.

Providing a phone number does not by itself constitute consent to receive marketing text messages. SMS consent should not be required simply to submit a website form. Where Westex offers both promotional and non-promotional text messaging, those consent choices must remain separate.

Westex makes reasonable efforts to keep information on this website accurate and current. Vehicle repairs vary, however, and website descriptions provide general information rather than a guarantee that a particular vehicle, repair, part, procedure, price, timeline or insurance outcome will apply in every situation.

Photographs and descriptions of vehicles or completed projects may illustrate previous Westex work. They do not guarantee that another vehicle will require or receive the same repairs, procedures or results.

The Westex website may contain links to or features provided by independent third-party services, such as mapping services, social platforms, insurance-related websites or other external websites.

Those third parties may operate under their own terms, privacy policies and practices. Westex is not responsible for the content or practices of an independent third-party website merely because the Westex website contains a link to it.

Westex does not guarantee that this website will always be uninterrupted, error-free or available at all times.

Website information may occasionally contain errors or become outdated, and Westex may update, correct or remove website content when appropriate.

To the extent permitted by applicable law, Westex is not responsible for losses arising solely from an inability to access or use this website, reliance on outdated or inaccurate website information, or use of independent third-party websites linked from this site.

Nothing in these Terms is intended to limit obligations arising under an applicable repair agreement, written warranty or rights that cannot legally be waived.

These Terms & Conditions are governed by applicable laws of the State of Texas and the United States, without creating or waiving rights that apply under other applicable law.

Westex may update these Terms & Conditions from time to time to reflect changes to the website, communications, services or applicable requirements.

When these Terms are materially updated, the “Last Updated” date at the top of this page should also be revised.

For questions about these Terms & Conditions or use of the Westex website, contact:

For questions about these terms, contact the shop at the number above and ask to speak with someone about a website terms question.