Complete Collision Repair · Body · Frame · Paint
Collision Repair in El Paso, TX
From visible body damage to structural repair and refinishing, Westex handles the collision-repair process at our Alameda Avenue facility and works with your insurance company throughout the claim.
Family-Owned Since 2004 · All Insurance Companies · Lifetime Written Guarantee
What to Expect
From Damaged Vehicle to Finished Repair
Every collision is different, but the repair process should not feel like a mystery. Here is how Westex moves a vehicle from the first inspection through body, structural and paint work.
- 01
Start With the Damage
Send photos to get started or bring the vehicle to Westex for an in-person inspection. We begin by understanding the visible damage and what happened in the collision.
- 02
Inspect & Document
We inspect the vehicle, document the visible repair needs and identify areas that may require further inspection once damaged parts are removed.
- 03
Coordinate With Insurance
If an insurance claim is involved, Westex communicates with the adjuster and provides the documentation needed as the repair moves forward.
- 04
Complete the Repair
Body, structural and refinishing work is completed at our El Paso facility. If additional damage is discovered during disassembly, it is documented and addressed before the repair continues.
- 05
Final Check & Delivery
Once the repair is complete, the vehicle is reassembled, checked and reviewed with you before delivery.
Collision Repair Capabilities
One Collision Can Require Several Types of Repair
What looks like one damaged area can involve body panels, structural alignment, refinishing, bumper components or dent repair. Westex brings those collision services together in one facility.
Auto Body Repair
Repair and replacement of damaged body panels and exterior components.
Frame Straightening
Structural measuring and straightening to address collision-related movement.
Auto Painting
Professional refinishing and color matching in our dedicated paint booth.
Bumper Repair
Repair or replacement for cracked, dented and collision-damaged bumpers.
Paintless Dent Repair
Removal of qualifying dents and hail damage without repainting where the damage allows.
Real Westex Repair
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Collision Repair Capability
The Equipment Behind the Repair
Collision repair can involve much more than damaged sheet metal. Westex's facility is equipped for body repair, structural work, vehicle lifting, diagnostic work, computerized paint matching and professional refinishing in a dedicated paint booth.
Structural Repair
Equipment for measuring, pulling and correcting collision-related structural damage.
Body & Metal Work
Tools and work areas for panel repair, replacement and metal finishing.
Paint Matching & Refinishing
Computerized color matching and professional refinishing in a dedicated paint booth.
Diagnostic Capability
Equipment to help identify vehicle systems affected by collision damage.
Insurance Coordination
We Work With All Insurance Companies
If your repair involves an insurance claim, Westex can communicate with the adjuster, provide repair documentation and submit additional damage information when needed.
Your insurance company may recommend a repair facility, but you choose where your vehicle is repaired.
What to Bring
If you already have insurance or accident information, bring what you have. You do not need every document in order to contact Westex.
- Insurance claim number and adjuster information
- Other driver's insurance information, when applicable
- Police report or incident number, when applicable
- Photos you took after the collision
- Any estimates or insurance documents you've already received
What Happens When You Arrive
- We look over the visible damage with you
- We explain what may require further inspection
- We discuss the next steps in the repair process
- If insurance is involved, we use the claim information to coordinate with the carrier
Warranty
Lifetime Written Guarantee
Westex backs completed repairs with a lifetime written guarantee, subject to the terms of the written warranty.
Real Repairs
Work From the Westex Shop
FAQ
Collision Repair Questions
- Do you work with all insurance companies?
- Yes. Westex works with all insurance companies and can communicate with the adjuster throughout the collision-repair process.
- Do I have to use the repair shop my insurance company recommends?
- No. In Texas, you can choose the repair facility for your vehicle. Your insurer may recommend a shop, but the choice remains yours.
- Can I start with photos?
- Yes. Photos are a convenient way to show us the visible damage and start the conversation. A complete assessment may still require an in-person inspection and, in some cases, disassembly.
- What happens if additional damage is found after the repair begins?
- Collision damage can extend behind exterior panels. If additional repair needs are discovered during disassembly, they are documented and addressed before the repair continues. If an insurance claim is involved, additional documentation may also be submitted to the carrier.
- How long will my collision repair take?
- Repair time depends on the extent of the damage, parts availability and what is found during the repair process. Westex explains the expected timeline after inspecting the vehicle and provides updates if conditions change.
- Do you warranty collision repairs?
- Yes. Completed repairs are backed by Westex's lifetime written guarantee, subject to the terms of the written warranty.
Start Your Repair
Show Us the Damage
Send photos to get the process started, or call Westex to speak with the shop. If you already have an insurance claim, have the claim information available and we can help you understand what comes next.
Family-Owned Since 2004 · All Insurance Companies · Lifetime Written Guarantee · Se Habla Español