How long is the Westex workmanship guarantee?

Westex provides a lifetime written guarantee on completed repairs. The specific coverage, conditions and limitations are defined in the written warranty provided with the repair.

Are replacement parts covered by the same Westex warranty?

Not necessarily. Replacement parts may have separate warranty terms from the manufacturer, supplier or other source. Westex can explain what applies to the parts installed during your repair.

What should I do if I think there is a problem with my repair?

Contact Westex and arrange to have the vehicle inspected. We need to see the concern and the repaired area before determining whether it relates to the work performed and falls under the warranty.

Is the warranty the same as my insurance coverage?

No. The repair warranty and the insurance claim are separate. Westex's written guarantee addresses the applicable repair warranty, while the insurance company determines coverage under the policy and claim.

Is the warranty transferable if I sell the vehicle?

Transferability is governed by the terms of the Westex written warranty. Contact the shop or review the warranty provided with your repair for the terms that apply.

Westex Auto Collision storefront exterior with a red Tesla parked outside the bay

Westex Auto Collision • Written Warranty

Lifetime Written Guarantee on Completed Repairs

Westex stands behind the repair work completed at our shop. Our lifetime written guarantee gives customers a clear point of contact if a concern related to our workmanship comes up after the repair.

The specific coverage, limitations and conditions are defined by the written warranty provided with the repair.

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Written Guarantee • Completed Westex Repairs • Family-Owned Since 2004

What Westex Stands Behind

A Guarantee on the Work We Perform

A collision repair can involve bodywork, structural work, refinishing, replacement parts and reassembly. Westex's written guarantee applies according to the terms of the warranty provided with the completed repair.

If you believe something related to Westex's workmanship is not right, contact the shop so we can inspect the vehicle and determine whether the concern relates to the work we performed.

The written warranty—not the website summary—controls the specific coverage and conditions.

Workmanship & Parts

The Repair and the Parts Can Have Different Warranty Terms

Westex Workmanship

The work performed by Westex is covered according to the terms of the Westex written guarantee.

Replacement Parts

Parts installed during a repair may carry separate warranty terms from the manufacturer, supplier or other source. Those terms can vary depending on the part.

Insurance Coverage

The Westex warranty is separate from the insurance claim that may have paid for the repair. Insurance coverage and the repair warranty are different things.

Questions about a specific part or repair? Westex can explain which warranty terms apply to the completed work.

If You Have a Concern

Start by Bringing the Vehicle Back to Westex

Step 01
Contact the Shop
Tell us what you are noticing and which area of the vehicle was repaired.
Step 02
Bring the Vehicle In
Warranty concerns generally need to be inspected in person so Westex can evaluate the repaired area.
Step 03
We Review the Repair
Westex reviews the concern and determines whether it relates to the work performed and whether it falls within the written warranty terms.
Step 04
We Explain the Next Step
After the inspection, Westex explains what was found and how the concern will be handled under the applicable warranty terms.

The Written Warranty

Clear Terms Matter

A warranty should not depend on vague promises made after the repair. Westex provides its guarantee in writing so the applicable terms can be reviewed when questions come up.

The written warranty defines details such as applicable coverage, conditions, limitations and any other terms associated with the repair.

Ask Westex for Warranty Details

Warranty Questions

How long is the Westex workmanship guarantee?: Westex provides a lifetime written guarantee on completed repairs. The specific coverage, conditions and limitations are defined in the written warranty provided with the repair.
Are replacement parts covered by the same Westex warranty?: Not necessarily. Replacement parts may have separate warranty terms from the manufacturer, supplier or other source. Westex can explain what applies to the parts installed during your repair.
What should I do if I think there is a problem with my repair?: Contact Westex and arrange to have the vehicle inspected. We need to see the concern and the repaired area before determining whether it relates to the work performed and falls under the warranty.
Is the warranty the same as my insurance coverage?: No. The repair warranty and the insurance claim are separate. Westex's written guarantee addresses the applicable repair warranty, while the insurance company determines coverage under the policy and claim.
Is the warranty transferable if I sell the vehicle?: Transferability is governed by the terms of the Westex written warranty. Contact the shop or review the warranty provided with your repair for the terms that apply.

Questions About Your Repair?

Talk Directly With Westex

Have a question about the warranty or a concern with work previously completed at Westex? Call the shop so we can understand what you are seeing and determine whether the vehicle should come in for an inspection.

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